Returns & Exchanges

At MERKUR, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your MERKUR account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Place the items in their original packaging with all designer tags still attached to ensure the return meets our quality standards.

• 3.
  Ship the Items

  Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund to the original payment method within 5 to 7 business days.